Troubleshooting
Help Center
Find fixes for uploads, crop issues, downloads, ZIP exports, mobile saving, and posting order.
Popular
Popular questions
Most issues come from unsupported files, oversized images, crop expectations, browser download permissions, or posting order.
Most issues come from unsupported files, oversized images, crop expectations, browser download permissions, or posting order.
Upload
Uploading and cropping
Use JPG, PNG, or WebP. If a file fails, try a smaller export and reload the page.
Use JPG, PNG, or WebP. If a file fails, try a smaller export and reload the page.
Download
Downloads and ZIP
Use the ZIP button for all tiles, or download individual PNGs from the tile list.
Use the ZIP button for all tiles, or download individual PNGs from the tile list.
Order
Posting order
Post 01 first and continue upward so Instagram assembles the profile grid correctly.
Post 01 first and continue upward so Instagram assembles the profile grid correctly.
FAQ
Help Center questions
Why did my image upload fail?
The file may be too large, unsupported, or unreadable by the browser. Export a smaller JPG or PNG and try again.
Why is my Instagram grid in the wrong order?
The tiles were likely posted visually instead of numerically. Start with tile 01.
How do I save grid tiles on mobile?
Use the ZIP export when available, or open each PNG download and save it from the browser downloads area.